RETURNS AND REFUNDS

Returns of incorrect, faulty or damaged items

If you find your new goods are either incorrect, faulty or damaged within 14 days of your delivery, please contact us immediately on 0700 345 0779 (Mon - Sat 09.00 - 17.00). We will offer you either the choice of:

- An exchange of faulty part or product; or
- Collection with full refund.

This does not affect your statutory rights.
Returns under the 7 Day Home Approval

If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 days of delivery, we will offer you a choice of either exchange to another product or collection and refund of the goods. Although we reserve our right to recover the cost of collection, which would be deducted from the refund amount.

You need to ensure that all reasonable care is taken of the goods whilst in your possession, and where possible original wrappings must be retained and used for collection.

The supplier who will liaise with you to arrange a mutually convenient day for collection will complete the collection of cancelled goods. Once we have received confirmation that the goods have been collected and returned in good condition, we will issue the relevant refund.

In the few cases where products were not dispatched direct from the supplier you will need to arrange carriage/post at your expense for the return of the goods direct to Sleeping Solutions. Please ensure that these goods are wrapped well and in their original packaging. Goods will remain the responsibility of you the customer until we have received them. Once in our possession we will issue the necessary refund, subject to the condition of goods.

For further questions or queries please click here to send us email, or call 0700 345 0779